Here are some of our most commonly asked questions

FAQ's

Our typical build time is 2-3 weeks, or you can pay to skip the line and get your PC built ASAP! Once your PC has been built, you will receive an e-mail with tracking information!

You can see our full shipping Policy for more details Here

REFUND POLICY

Please visit our returns policy here

Yes! Please send us an email and and tell us how you would like to customize it, how you use your PC and what your budget is and we can help build you a perfect PC for YOU!

Yes you can apply for finance to purchase our PC's. You can read more about financing Here

In Short No! There is no such thing as a free PC when we send out our PCS to creators we expect them to create videos and share content on that PC this is costing them time and effort. Making content isn't easy and requires a lot of time, talent and skill. If we deem you good enough with a big enough audience then we may send out a PC for you to review.

Most drivers will update automatically through the operating system's update feature. However, you can also visit the official website to download the latest drivers for your specific PC model.

There could be several reasons for a slow PC. Consider checking for malware, clearing cache, updating software, or freeing up disk space. If the problem persists, please contact our support team for assistance.

Yes, we have a dedicated technical support team available 24/7. You can reach out to them via phone, email, or our website's live chat feature.

Yes, most of our PCs are designed to be upgrade-friendly. You can upgrade components like RAM, storage, and graphics card. However, some models may have limitations, so it's best to check the specifications or consult our support team.

Yes, all our PCs come with the basic operating system pre-installed, along with a suite of essential software. Additional software packages can be installed upon request for an additional fee.

Use a soft, lint-free cloth to wipe the exterior. For the keyboard and vents, you can use compressed air. Ensure the PC is turned off and unplugged before cleaning. Avoid using liquid cleaners directly on the PC.

VYRAL Compound FAQ's

Yes, we offer private bookings for birthday parties, corporate events, and team-building activities. Contact us for availability and pricing.

Yes! We host regular esports tournaments across multiple games, including FPS, MOBAs, and fighting games. We also provide streaming and stage setups for tournament play.

Tournament sign-ups are available online and in-person. Follow our website and social media for upcoming event announcements.

We support a wide range of PC and console games, including popular esports titles, RPGs, FPS games, and racing simulators. We regularly update our library to include the latest releases.

Our age policy is as follows:

13 & under must be accompanied by an adult at all times.

16 & up after 6 PM must present a valid ID.

18 & up only after 10 PM.

We review Ambassadors all the time and we are always looking to grow our team. You can apply Here

Check out the sponsorship application under the Community tab. Long story short.... maybe. ;)

Absolutely! You can bring your own keyboard, mouse, headset, and controller for a personalized experience. However, we also provide high-quality peripherals for use.

No, membership is not required. You can walk in and pay for gaming time. However, members may receive exclusive discounts, priority access to events, and other perks.

Yes, high-speed Wi-Fi is available for all guests.

No, outside snacks or drinks are not allowed. However, we do allow full meals, but they must be consumed in designated areas.

You are responsible for any damages caused by misuse. Repair or replacement fees may apply.