Refund policy

VyralTeq Return, Refund, and Cancellation Policy

  1. Returns Policy for SALE Items

  • SALE and Outlet Items: All sales made on items listed under SALE promotions or the outlet section of our website are final. No refunds, returns, or exchanges will be processed for these items.
    • Exception: If discounts on PCs are offered during any SALE, those purchases will follow the standard PC returns policy outlined in Section 3.

2. General Returns (Non-PC Products)

Return Eligibility

You may request a return within 7 days of receiving your item if:

  • The item is unused, unworn, retains original tags, and is in its original packaging.
  • Proof of purchase is provided.

Non-Refundable Items

The following items are non-refundable:

  • Clothing and merchandise, including hats, hoodies, tees, and similar items (due to hygiene concerns).
  • Custom-branded merchandise, including Vyral-printed panels and custom cases.
  • Pre-ordered desk pads and mouse pads.
  • Gift cards.
  • Items purchased on sale or during promotional events (e.g., Black Friday).

Return Fees

  • A 5% fee will apply to all returns to cover associated credit card processing costs.

Shipping and Duties

  • Customers are responsible for all return shipping charges, import taxes, and duties.

Return Process

  • Contact us at info@vyralteq.com to initiate a return.
  • Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Inspect your order upon receipt and contact us at info@vyralteq.com within 48 hours if your item is:

  • Defective, damaged, or incorrect.

No Returns for Buyer’s Remorse

  • Returns or refunds will not be accepted for reasons such as changes in personal preference, no longer needing the product, or dissatisfaction unrelated to its performance.

3. PC Products (Exclusive)

Build Times

  • Build times may vary based on factors such as parts availability, build complexity, and testing processes (e.g., burn-in and leak tests for liquid-cooled systems).

Order Cancellations

  • Orders can be canceled within 6 hours of placement by contacting info@vyralteq.com.
  • Once an order is processed for shipping or a tracking number is generated, cancellations are no longer possible.
  • A 7% fee may apply to canceled orders to cover bank and credit card charges. Exceptions may be granted on a case-by-case basis prior to shipping.

Non-Refundable Items

  • Custom-built PCs are strictly non-refundable due to their personalized nature.
  • PCs that have been modified, repaired, or tampered with by third parties are not eligible for return, refund, or warranty services.

Product Dissatisfaction

If you are unhappy with any aspect of your PC build, contact us promptly at info@vyralteq.com. We will work with you to find a resolution, which may include:

  • Repairs
  • Replacements
  • Part exchanges

Exchanges

For speedy replacements, return your approved PC and make a separate purchase for the new one.

Refund Approval and Processing

If a refund is approved:

  • A 20% processing fee will be deducted from the total amount.
  • Refunds will be issued to your original payment method.
  • Processing may take 5 business days to 3 weeks, depending on your bank or credit card provider.

Shipping & Insurance

  • Customers are responsible for all return shipping and insurance costs.
  • If a PC arrives damaged during return shipping and no insurance was purchased, the refund will reflect the cost of replacement PC parts.
  • VyralTeq is not responsible for damages incurred during return shipping. Customers must use secure packaging and insure their shipment.

Lifetime Warranty

All Vyral PCs come with a Lifetime Warranty covering specific parts and labor. For full details, see our Warranty Page.

No Returns for Buyer’s Remorse

Returns or refunds will not be accepted for reasons such as changes in personal preference, dissatisfaction unrelated to the PC's performance, or decisions to no longer keep the product.

4. In-Store Purchases at Vyral eSports Compound

Return Timeframe

  • PCs, Custom Keyboards, and Keyboard Accessories: Returnable within 7 days of purchase, but PC returns are subject to the same policy as online PC purchases outlined in Section 3.
  • Clothing Items:
    • Non-refundable if worn or washed.
    • Returnable within 7 days if unopened and in original packaging.
  • Mousepads: Returnable within 7 days of purchase.

PC Returns

  • PCs purchased in-store are governed by the PC Products Return Policy (Section 3).
  • This includes the non-refundable status of custom-built PCs, options for repairs or replacements, and shipping/insurance responsibilities if applicable.

Return Fees

  • A 5% fee applies to returns of small-ticket items (e.g., mousepads, keyboards, merchandise).
  • A 20% restocking fee applies to all returns of PCs.

Condition Requirements

  • Items must be unused, unworn, and in original packaging.

Store Credit

  • Items returned after 7 days may be eligible for store credit at our discretion.

Right to Refuse

  • Vyral reserves the right to refuse any refund or return for reasons deemed reasonable, including but not limited to:
    • Minor damages or torn packaging.
    • Customer-made modifications to the product.

Customer Responsibility for Shipping

  • For larger items such as PCs purchased in-store that require shipping for repairs or replacements, customers are responsible for all return shipping costs.

5. FAQs for Returns, Refunds, and Cancellations

Can I return a custom-built PC?

Custom-built PCs are non-refundable. If you are dissatisfied with your purchase, contact us at info@vyralteq.com, and we will work with you to resolve the issue (e.g., repairs or replacements).

What happens if I receive a damaged product?

If your product arrives damaged, take photos of the packaging and the item, then email us at info@vyralteq.com within 48 hours of receiving your order.

How long does it take to process a refund?

Refunds are processed within 5 business days of approving your return. It may take an additional 5 business days to 3 weeks for your bank or credit card provider to reflect the refund.

Who is responsible for return shipping costs?

Customers are responsible for all return shipping costs, including any associated duties, taxes, or insurance.

Are there exceptions to the return policy?

Yes, certain items are non-refundable, including:

  • Custom-built PCs
  • Pre-ordered desk pads and mouse pads
  • Sale items
  • Clothing or merchandise due to hygiene concerns

No Returns for Buyer’s Remorse

Returns or refunds will not be accepted for reasons such as changes in personal preference, dissatisfaction unrelated to the PC's performance, or decisions to no longer keep the product.

6. Legal Jurisdiction

Any disputes or claims related to returns, refunds, or cancellations shall be governed by the laws of the State of Ohio, United States.

7. Contact Us

For all return, refund, or cancellation inquiries, contact: