Privacy policy
Privacy Policy
Last Updated: November 27, 2024
This Privacy Policy describes how Vyral (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vyralteq.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
Scope and Applicability
This Privacy Policy applies to all users worldwide. While we are a U.S.-based company and comply with U.S. laws such as the California Consumer Privacy Act (CCPA), we also adhere to data protection regulations for customers located outside the U.S., including the General Data Protection Regulation (GDPR) for European Economic Area (EEA) residents.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you
- Provide or improve the Services
- Comply with applicable legal obligations
- Enforce any applicable terms of service
- Protect or defend the Services, our rights, and the rights of our users or others
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Name, address, phone number, and email.
- Order information: Billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other account security information.
- Shopping information: Items you view, add to your cart, loyalty points, referrals, reviews, gift cards, or purchases.
- Customer support information: Information you provide when contacting us for support.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This includes:
- Device information (e.g., IP address, browser type, operating system)
- Interaction data (e.g., pages visited, time spent, search terms)
- Network connection details
We collect this information using cookies, pixels, web beacons, and similar technologies. For specific details about cookies, see the Cookies section below.
Information We Obtain from Third Parties
We may collect information from third parties, including:
- Shopify, which powers our Site. You can learn more about their data practices at Shopify Privacy Policy.
- Payment processors for processing payments and fulfilling orders.
How We Use Your Personal Information
- Providing Products and Services: To fulfill orders, process payments, arrange for shipping, handle returns or exchanges, and manage your account.
- Marketing and Advertising: To send promotional communications and display relevant ads.
- Security and Fraud Prevention: To protect your account and detect suspicious activity.
- Service Improvement: To respond to inquiries, provide customer support, and enhance your shopping experience.
Cookies
We use cookies to improve your experience on the Site, including enabling shopping cart functionality, analytics, and targeted advertising. For details on Shopify’s cookie practices, visit Shopify Cookies.
Managing Cookies: Most browsers allow you to manage or block cookies. Please note that blocking cookies may affect your browsing experience.
Our Site also recognizes Global Privacy Control (GPC) signals, allowing you to opt out of sharing/targeted advertising for the associated browser or device. Learn more at Global Privacy Control.
How We Disclose Personal Information
We may share your personal information with:
- Service Providers: For IT management, payment processing, shipping, and analytics.
- Marketing Partners: For targeted advertising and promotional campaigns.
- Affiliates: Within our corporate group to provide better services.
- Government or Legal Entities: When required by law, subpoena, or to protect our rights.
We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.
Children's Data
The Services are not intended for children under 18, and we do not knowingly collect their data. If you believe a child has provided us with personal information, contact us at info@vyralteq.com to request deletion.
International Users
Your personal information may be transferred outside your country of residence, including to the U.S. For EEA residents, data transfers rely on recognized mechanisms like Standard Contractual Clauses (SCCs).
Your Rights
Depending on where you live, you may have the following rights:
- Right to Access/Know: Request access to the personal information we hold about you.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request correction of inaccurate information.
- Right to Opt-Out: Opt out of the sale or sharing of your information or targeted advertising.
- Right of Portability: Request a copy of your personal data for transfer to another service.
To exercise your rights, contact us at info@vyralteq.com. We may verify your identity before processing your request.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no system is 100% secure. Please avoid sending sensitive information through insecure channels.
We retain personal information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce contracts.
Contact Information
If you have any questions or wish to exercise your rights, contact us at:
- Email: info@vyralteq.com
- Mailing Address: Vyral LLC, 2078 East Dorothy Lane, Dayton, OH, 45420, US
For EEA residents, you may also contact your local data protection authority for concerns.
