All VYRAL PCs are backed by our LIFETIME Warranty!

Buy with confidence!  For ANY questions about your build or the building process please email us at Sales@vyralteq.com or CALL (937) 729-9001
We appreciate you considering us for your next build! 

SHIPPING

At Vyralteq, we understand that timely completion and delivery of your system is important to you. We aim to complete your order as quickly as practically possible, typically within 7-10 days from the time we receive your order. However, please note that the build process may take up to 3 weeks to leave our warehouse.

The build time may vary depending on several factors, including component shipments, the complexity of your build (more complex builds may take longer), and the various tests we conduct on every system, such as burn-in tests and leak tests for liquid cooling loops. As a small shop, we strive to keep our inventory lean to reduce costs and keep our prices competitive.

Rest assured that we will communicate with you throughout the process to keep you updated on the status of your order. If you ever have any questions or concerns, please do not hesitate to contact us at info@vyralteq.com.

INTERNATIONAL SHIPPING

We are now shipping worldwide on everything. Please be mindful of Taxes and duties for your own corresponding countries and laws. VYRAL isn't liable nor accountable for any fees due by your countries customs office. 

• PC's - Worldwide
• PC Components - Worldwide
• Desk pads - Worldwide
• Keyboards - Worldwide 
• Merch - Worldwide

Lead times on deliveries will vary as will costs depending on your geographical locations. For shipping costs our website will provide an estimated shipping cost at checkout.

TAXES AND DUTIES

Please note when shipping internationally, you are responsible for your countries own duties and taxes. We do not pre pay any duties or taxes and you are responsible for paying directly upon or before delivery. We can not quote what that fee will be as it varies country by country but is roughly 12-22%. 

SHIPPING PROMOTIONS

At our company, we strive to provide excellent customer service and satisfaction, including fast and reliable shipping. However, we would like to clarify that any promotional offers we run are only applicable to customers residing in the United States of America.

We apologize for any inconvenience this may cause to our international customers. We appreciate your understanding and thank you for considering our products.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team, who will be happy to assist you.

VyralTeq Return and Refund Policy

Non-PC Products

1. Return Eligibility: You may request a return within 7 days of receiving your item. To qualify, the item must be unused, unworn, retain original tags, and be in its original packaging. Proof of purchase is required.
2. Return Process: Contact us at info@vyralteq.com to initiate a return. Once approved, you may send the item back to us. Returns sent without prior approval will not be accepted.
3. Return Fees: A 5% fee will apply to all returns to cover associated credit card costs.
4. Shipping and Duties: Customers are responsible for all shipping charges, import taxes, or duties.
5. Non-refundable Items: Clothing and merchandise, including but not limited to hats, hoodies, tees, Vyral printed panels, and custom cases, are non-refundable due to hygiene concerns and the custom-made nature of these items.
6. Product Issues: Inspect your order upon receipt and contact us immediately at info@vyralteq.com if you encounter any issues like defects, damage, or incorrect items.
7. Custom Case Uploads: Vyralteq explicitly disclaims any liability or responsibility for copyright images uploaded by users. We do not endorse or take accountability for such uploads. Responsibility for the use of copyrighted images rests entirely with the individual who uploads them. By uploading an image, the user implicitly agrees to assume all legal consequences and potential breaches of copyright law associated with the use of said image.

PC Products

1. Order Cancellation: Due to immediate parts sourcing, cancellations cannot be made once an order is placed. Exceptions may be discussed on a case-by-case basis prior to shipping, subject to a minimum 7% fee to cover bank and credit card charges.
2. Non-refundable Items: Fully assembled PCs, custom orders, pre-ordered desk pads and mouse pads, sale items, and gift cards are non-refundable.
3. Product Dissatisfaction: If you are unhappy with any aspect of your build, contact us promptly at info@vyralteq.com. We will work with you to reach a suitable resolution, which may include repairs, replacements, or part exchanges.
4. Exchanges: For speedy replacements, return your approved item and make a separate purchase for the new one.
5. Refund Approval and Processing: Once your return is received and inspected, we will inform you about the status of your refund. If approved, a refund (minus a 20% processing fee) will be issued to your original payment method. Please note that your bank or credit card company may take anywhere from 5 business days to 3 weeks to process and post the refund.
6. Shipping & Insurance: Customers bear all shipping and insurance costs. In the event of a PC arriving damaged and without shipping insurance, the refund value will reflect the cost of the replacement PC parts.
7. Sales and Deposits: All sales and deposits for merchandise reservations are final and non-refundable.
8. Return Conditions: Returns, accepted within 30 days of purchase at our discretion, incur a 20% fee of the purchase price. Returns made after 30 days will be subjected to a 20% restocking fee, plus a $35 per day rental fee.
9. Cost Coverage: We do not cover or reimburse shipping costs, freight insurance, packaging materials, or Microsoft Windows or Office products.
10. Lifetime Warranty: Our PCs come with a standard Lifetime Warranty, which covers specific parts and labor. Please see our Warranty page for more details.

ALL Vyral PCs come standard with a Lifetime warranty. See Warranty page for details.

International Shipping

TAXES AND DUTIES

Please note when shipping internationally, you are responsible for your countries own duties and taxes. We do not pre pay any duties or taxes and you are responsible for paying directly upon or before delivery. We can not quote what that fee will be as it varies country by country but is roughly 12-22%.